I've had decent luck w/ both stores, and like many a big box store I've always thought they were somewhat marketing proof. By that I mean.. end of the day, no major public image gaffe or snafu will truly hit their bottom line. They have their exclusives, their loyalty offerings etc. It's only when they get in their own way, bad websites and yes, poorly trained employees enforcing badly crafted policies, that they'll lose out on a sale or a customer.  FWIW.