If you Google the company, you'll find lots of complaints about them. Apparently they don't care about their online reputation. 

As soon as I started reading your post, I thought, "Superbookdeals". I had an issue with them a couple of years ago -- they sent me the wrong book, and then made it virtually impossible to straighten the situation out. 

There's only one thing you need to know about Superbookdeals: they simply don't care what their customers think.

Amazon actually has a department called the Investigations Team that will step in when one of their merchants screws up. I eventually got to them, and they issued me a refund.


I still get several hits a week to the blog posts I posted about the company:

http://philbernstein.wordpress.com/2008/05/17/can-a-blog-post-resolve-a-service-issue-an-experiment/ 

http://philbernstein.wordpress.com/2008/05/21/taking-responsibility-superbookdeals-screws-up-amazoncom-steps-up/