Yesterday, I attempted to go to a Starbucks and get some reading done.  Even before I ordered, I had a bad feeling.  The two "baristas" were busy arguing among themselves, about what, I am not sure. What I do know is that they were not remotely interested in the customers, the shop or anything else. I was not greeted with a smile.  My order was given to me and my money was taken and that was it.

We know that a dismissive and indifferent attitude is not good for sales.

In spite of all this, the place was packed. So much so, I was not able to find a seat and had to leave. My reading would have to wait.

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