Good afternoon!  I think you touch on some valid points and I will be sharing your post with my colleagues.

In reply to your last statement, "And if that is true, why on Friday night, did I lose power for one and half hours, for no apparent reason?," I'd be more than welcome to look into exactly what caused your outage last week.  If you're interested, send a detailed email including the issue you're referring to, your service address and a contact number to PepcoConnect@pepco.com.

We are making headway with our efforts to enhance reliability, but realistically every single customer isn't going to see the benefits immediately.  That said, each customer's satisfaction is important to us and we are always interested in hearing constructive feedback on what we're currently doing and what we can be doing better.

Thanks,

Andre Francis
Social Media Representative