Hello, 

I came across your blog from doing a Google search on Clinique's Crappy Gone But Not Forgotten program! Amen to you and every word you just said in regards to Clinique! I was a loyal customer of Clinique's cosmetics for over 12 years and have been using their Stay True foundation for years until they recently discontinued my favorite line! Like you mentioned above, why bother with a company that disregards their customers!?! Their was no heads up or even talk about the line I used for years, that it was going to be replaced with such awful plastic junk that makes your skin look like plastic! The day I went to Macy's not knowing my one and only foundation I never had a problem with is completely gone! So then I wrote on their Facebook wall telling them I was extremely disappointed with them among others, and then they reply with their BS response saying Sorry to disappoint you and gave me that Gone But Not Forgotten number. When I called, the lady wanted my credit card information saying they need that on file if they wind up finding it in their search. Pretty much what you wrote above, and I said No.... I'm not giving out my information to conduct some search! That's BS! Completely unprofessional and a joke! But you're right! I really wish I knew Clinique's ugly side because now they lost me as a loyal customer as well! The lessons you wrote about are right on! I'm so angry how they treat their customers! Their fans they have left will be the ones crying in the end as well - when their favorite products just vanish! My boyfriend keeps telling me to get over this and move on, but obviously for guys they don't know what it feels like to have that One and Only product that works for them for years and POOF, it's gone! So happy to have come across this blog post to know their is somebody out there that can relate! Thank you! 

P.S. DiorShow Mascara is awesome and I have extremely sensitive skin and eyes and don't have any weird reactions. You can find it at Sephora.com :)! It's pricey but the results are amazing! Tip: try to get a sample size if possible to test it out before you buy. I wound up getting a sample size with my order from Sephora awhile ago, and wound up hooked and bought it! Good luck!