I just came back from a mini-vacation to visit family in New York City. It was lots of fun, lots of walking, and lots of eating. But great time aside, I noticed that different vendors/organizations set expectations differently. Setting customer expectations early and clearly helps ensure they have a good experience with your organization.

Either put those jackets back on or tie them around your waist

My cousin and I visited the Jewish Museum in New York. Once we got to the floor for the e

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Wagamama knows how to do it.

Wagamama is a British chain of Asian-style food. They've only recently expanded to the United States with a couple restaurants in New York City. Most Americans are probably not familiar with the chain, and the first question my server asked was whether I had dined at Wagamama before. Since Wagamama has a quirky was of serving-they mark your order on your placemat and then bring out food as its ready--the waiter wanted to set my expectations. I have dined there, but I appreciated the reminder.

Vamoose is confuse(d) --and uneven

I've taken Vamoose before, and I know how they operate....but only because I've gone to New York with them before. When you get to the designated pick up stop, there will be a line to get on the bus. Obviously, the closer to the front of the line you are, the more likely you will be able to sit where you prefer. On the trip from DC to NYC, the bus attendants gave out water and newspapers. But after getting on the bus, there was not a word from anybody. Nobody told us about WiFi, lights, how long the trip was expected to take, whether there would be any stops, nothing. The driver did not utter a word until about two and half hours into the ride, and that was after he stopped at a rest stop. He told us we had fifteen minutes.

On the return trip, I got to the stop and there was a line snaking down the block. I asked the attendant if they would give out water. He didn't know. I decided to take no chances and went to buy some. Once I got on the bus, which was full, one of the attendants gave a detailed announcement about the WiFi, travel time, and also, telling people to keep conversations short and phones on mute.