Have you ever gone into a store where no one spoke to you? How about when you are in a very long line and it is not moving and you don't know why? Or what happened to me a couple of days ago, sitting on a bus that is not moving and the driver isn't saying a word?

Silence can be frustrating. Silence is the opposite of communication. When all you have is silence--not one word is spoken or written, you  have no idea what is going on. You get anxious. You don't know where to  turn. Silence can be interpreted as stonewalling, it can be a lack of  knowledge or quite simply, selfishness.

Are you being too silent? Are you telling people what they need to hear?

